The Quick Assist app on Windows 10 is very straightforward and simple to use.

Once connection is established, you’ll be able to see the screen of the remote computer with access to the mouse and keyboard. On the PC receiving the help, click the Allow button. On the PC offering help, select the Take full control option. Under the “Get assistance” section, type the security code. On the PC receiving the help, open the Quick Assist app. (Keep in mind that the code must be used within 10 minutes, otherwise it’ll expire.) Or you can also click the Send email button to deliver the code via an email address. Quick note: You can deliver the code any way you like, including by phone or text. Send the security code to the other person you’re trying to help. Search for Quick Assist and click the top result to open the app. On the PC offering help, open Start on Windows 10. To get remote assistance on Windows 10, the person offering help must initiate the process, and the person getting help must allow the connection. In this guide, you’ll learn the steps to get started using the Quick Assist app to resolve a problem on Windows 10 or when you need assistance figuring out a piece of software.

It’s designed this way because the app is meant for one person to help another to solve problems on a remote computer. However, it requires two people (one on each end) to share a computer screen over a remote connection. Unlike the Remote Desktop app, you’re not required to enable “Remote Desktop” or “Remote Assistance” through the System Properties, or open a firewall port. It’s technically a remote desktop app, but it’s designed to be easier to use, and it’s more secure. Quick Assist is a new app that replaces the legacy “Windows Remote Assistance” functionality.

On Windows 10, you can use many tools to troubleshoot and fix problems, and for those times when you need additional assistance, you can also use the Quick Assist app to get help remotely from another person.

Quick assist app